Terms of Service

Agreement

These Terms of Service (“Terms”) form a legally binding agreement between you and Advanced Technology Labs LLC, a limited liability company registered in the State of Wyoming, United States, which operates the PaidSync.ai service (“PaidSync”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you accept these Terms on behalf of a company or other organization, you confirm that you are authorized to bind that organization, and “you” then means that organization. The data processing agreement is published at paidsync.ai/dpa and is incorporated into and forms part of these Terms where it applies. When you accept these Terms, you also accept the data processing agreement, and it prevails over these Terms where they conflict.

1. Account Terms

You must be at least 18 years old to use PaidSync.ai. You are responsible for maintaining the security of your account and password. PaidSync.ai cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all activity that occurs under your account.

2. Acceptable Use

You agree not to misuse the PaidSync.ai service. You may not use the service for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from PaidSync.ai. Automated abuse, scraping, or interference with the platform is strictly prohibited.

3. Billing & Payment

Paid plans are billed in advance on a monthly or annual basis and are non-refundable. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

4. Cancellation

You are solely responsible for properly canceling your account. You can cancel your account at any time from your dashboard settings. Canceling a paid plan does not delete your account or its data. Deleting your account is covered in section 7. PaidSync.ai reserves the right to suspend or terminate your account if you violate any of these terms.

5. Limitation of Liability

PaidSync.ai shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or goodwill, arising out of your access to or use of the service. In no event shall PaidSync.ai's total liability exceed the amount you paid in the twelve months preceding the claim. The service is provided "as is" and "as available" without warranty of any kind.

6. Changes to Terms

We reserve the right to modify these terms at any time. When we make changes, we will update the "Last updated" date at the top of this page and notify you via email or through the service. Your continued use of PaidSync.ai after any changes constitutes acceptance of the new terms. If you do not agree to the updated terms, you may cancel your account.

7. Account Deletion

You can delete your account at any time from Settings > Security > Delete account. On the day you submit a deletion request, you are signed out and you are removed from all marketing email lists. A confirmation email is sent to your registered address.

You have 30 days to cancel the deletion by signing back in and choosing Cancel deletion in Settings > Security. After 30 days, the deletion is permanent. Until then, automations you have enabled keep running and your connected ad accounts can keep syncing; to stop that at once, pause your automations and disconnect your ad platforms before you request deletion. The hard-purge removes your profile, the brands you created with each brand’s profile, brief and saved instructions, up to 200 approval cards per brand, any workspace you own, your automations and PaidSync API keys, your connected ad-platform connections, and your authentication record from our live systems. Deleted data can remain in backups and archived copies after that. Your Stripe subscription is cancelled at the same time; no refund is issued for any unused portion of a paid billing period.

When you use the chat or the Operator inside PaidSync.ai, we keep the conversation history for each brand: your instructions, the replies, and up to 4,000 characters of each result used to answer. Removing a chat in the workspace only hides it, and deleting a brand only archives it. Deleting your account does not by itself erase your conversation history, the other records kept for your brands (such as plans, findings, notes, knowledge files and agent run records), the log of changes made through PaidSync to your connected ad accounts, the daily summaries and cached reports kept for those accounts, the records of code runs made through PaidSync, or an AI model provider key you supplied, which is kept encrypted. We erase them within 30 days after your deletion becomes permanent, and within 30 days of a request to support@paidsync.ai, for your whole account or a single brand, including after your account is deleted. A shared report link stays open to anyone who has it until it expires, you revoke it or we erase it.

If you own a team workspace, you must transfer ownership to another member or remove all active members before you can submit a deletion request. Sole-owner accounts with active team members cannot be deleted until the workspace is wound down.

Certain records are kept after deletion. Records of individual tool calls are retained for 7 years as usage and billing records, with your user identifier, email address and name removed; until we erase it as described above, the record of a call that failed can also keep up to 300 characters of the error message returned for it. A deletion audit log, which keeps your email address, is retained for 7 years for accountability. Our email provider keeps your email address in a list of deleted accounts, marked as unsubscribed, until you ask us to remove it. Invoices and the customer record held by Stripe keep the details, such as your name, email address and any billing address, that tax records need. To request a copy of your data before deleting, email support@paidsync.ai.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Wyoming, USA.